Shipping policy

Last updated: October 26, 2026

Production time and shipping time are separate

Custom embroidered orders are normally prepared for shipment in 2–5 business days. Business days are Monday through Friday, excluding applicable holidays. Carrier transit time is additional and is not included in this production period.

Artwork clarification, design changes, stock availability or unusually large quantities may affect an order's schedule. We will contact you if an issue affects the shipment timing. If you need an order for a particular event or date, contact us before ordering so we can confirm whether that schedule can be met. A rush request is not confirmed until we agree to it.

Blank products do not require embroidery production, but still need stock confirmation and order preparation. We do not promise same-day dispatch unless it has been specifically confirmed for your order.

Destinations, rates and checkout

Available delivery destinations, shipping services and charges are shown at checkout for your order and delivery address. If no service is offered for your address, contact us before ordering. A destination being discussed or quoted does not by itself mean shipping is available there.

Shipping cost and applicable taxes are shown before you complete payment. Any shipping promotion applies only under its displayed conditions. If an international shipment is offered, we will explain any applicable duties or import-charge arrangement before you agree to that shipment.

Transit estimates and tracking

Carrier transit estimates begin after dispatch. An expedited carrier option does not automatically shorten embroidery production time. Delivery estimates can be affected by weather, holidays or carrier disruption; they are not a guaranteed event date unless we have expressly confirmed a guarantee.

When shipment information is available, it will be provided through your order's contact or order-status details. A new tracking number can take time to show the carrier's first scan. If part of an order needs to ship separately, we will explain the arrangement and obtain agreement before adding a charge.

Delayed or unavailable orders

If we cannot ship within the applicable promised period, we will contact you with the revised timing and offer the consent-to-delay or cancellation and prompt-refund options required by law. This also applies to customized merchandise; its final-sale status does not remove shipment-delay rights. We will not keep payment for merchandise we cannot supply contrary to applicable law.

Address corrections and delivery problems

Check the recipient name, street address, apartment or suite, postal code and contact details before ordering. Contact us immediately if a correction is needed. We will try to update an order that has not yet dispatched; rerouting after dispatch may not be available. Any proposed extra shipping charge for a customer-requested correction will be explained before you agree.

If a package is missing, marked delivered but not received, damaged or returned to sender, contact us with your order number. Check the tracking details and delivery location, and keep any damaged packaging. We will help investigate with the carrier and explain appropriate next steps and remedies. You are not required to deal only with the carrier, and a carrier handoff does not remove our responsibilities under applicable law.

Local pickup

When pickup is offered and selected for your order, wait for our ready-for-pickup confirmation and collection instructions before traveling to the shop. Ordering online does not mean a custom item is ready immediately. Contact us if someone else will collect the order.

Returns

Do not mail a return to a manufacturer, supplier or label address without our instructions. See our Return and Refund Policy for custom-product final sale and eligible 14-day blank-product return requests.

Shipping questions

Email info@printstitchtexas.com or call (346) 383-9448. Include your order number when available.